Will my add-on items be shipped separately or will they be shipped in May 2020 with the Dracula Illuminated Book?
Due to logistics, all orders created through this Dracula Illuminated pre-order site will be shipped together in May 2020.
Last updated: October 02, 2019 14:07
Current Estimated Shipping Date: October 2020
Due to a global shut down in response to the Covid-19 epidemic, all printers have placed projects on hold. Once this shut down is lifted there will be a back log of projects that these printers will desperately try to catch up on. This will cascade through via additional months (a project scheduled for March will be pushed out 6 months causing all projects to follow, etc.). This is, unfortunately, out of our control and we are doing our best to limit the amount of delay but do not expect to have these books delivered by May 2020. We will update you when this changes.Last Updated At: 04/08/20
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.